Privacy Policy

Last updated: June 2026

Motoro Cars ("we," "us," or "our") operates the website at motorocars.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use it, and your choices. This policy applies to our website only and does not cover practices at third-party sites we may link to.

1. Information We Collect

We collect information in a few ways:

• Contact and booking forms. When you fill out a contact form or request an appointment on our site, you provide us with your name, phone number, email address, and any details you include about your vehicle or service needs.
• Phone calls. If you call either of our shop locations directly, we may note your name, phone number, and reason for calling so we can follow up or schedule service.
• Usage and analytics data. Like most websites, ours automatically collects certain technical information when you visit, such as your IP address, browser type, pages viewed, and time spent on the site. This is done through cookies and similar technologies, primarily via Google Analytics.
• Meta Pixel data. We use the Meta Pixel (Facebook/Instagram) to understand how visitors interact with our site and to measure the effectiveness of our advertising. This may collect browsing behavior data that Meta associates with its own systems.

We do not collect sensitive personal information such as Social Security numbers, payment card numbers through our website, or vehicle identification numbers unless you voluntarily provide them in a message.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and quote requests
• Schedule and confirm service appointments
• Follow up about completed or pending service
• Send promotional offers or service reminders, if you have opted in
• Understand how visitors use our website so we can improve it
• Measure the performance of our online advertising

We will not use your personal information for any purpose that is incompatible with the reasons you provided it.

3. Cookies

Our website uses cookies, which are small text files stored in your browser. Cookies help us and our analytics providers understand how the site is used. The main cookies on our site come from:

• Google Analytics to track aggregate traffic and behavior data
• Meta Pixel to measure ad performance on Facebook and Instagram

You can disable or delete cookies through your browser settings at any time. Disabling cookies will not prevent you from using the site, though some functionality may be limited.

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers. We use third-party tools such as Google Analytics, Meta, and Netlify (our website host) to operate and improve our site. These providers may process data on our behalf under their own privacy policies.
• Legal requirements. We may disclose information if required by law or to protect the safety of our customers or staff.
• Business transfers. If Motoro Cars is acquired or merges with another business, customer information may be transferred as part of that transaction.

5. Third-Party Services

Our website integrates with the following third-party services, each governed by its own privacy policy:

• Google Analytics: policies.google.com/privacy
• Meta (Facebook/Instagram Pixel): facebook.com/privacy/policy
• Netlify (website hosting): netlify.com/privacy

6. Data Retention

We keep contact and booking information for as long as it is reasonably necessary to provide service and follow up with customers, or as required by applicable law. Analytics data collected by Google and Meta is retained according to their respective policies. You may request deletion of your personal information at any time (see Section 7 below).

7. Your Rights and Choices

You have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us directly by phone or by visiting either shop location. We do not require an account or formal written process.

8. SMS / Text Messaging

When you bring your vehicle to Motoro Cars and provide your mobile number at the service counter, or check the text-updates option on a form, you consent to receive service-related text messages from us about your vehicle. These include estimate links for review and approval, repair status updates, vehicle-ready-for-pickup notices, appointment reminders, and replies to questions you text us. Messages may include photos related to your repair (MMS).

• Message frequency varies based on your service activity. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for help, or call us at (786) 633-3220.
• Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing described elsewhere in this policy excludes text messaging originator opt-in data and consent; that information will not be shared with any third parties, excluding vendors acting solely on our behalf to deliver the messages (such as our messaging provider).

See our Terms of Service for the full SMS program terms.

9. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can reach us at:

• Doral: 2010 NW 107th Ave, Doral, FL 33172 • (786) 633-3220

Both locations are open Monday through Saturday, 8am to 6pm.